Help & FAQ
Find answers to common questions about JockBroker
How do I create an account?
Click the "Sign Up" button in the top right corner. You'll need to provide your email, create a password, and verify your email address. You must be 18 years or older to create an account.
How do I purchase player cards?
You can purchase player cards in two ways: 1) Buy card packs from the Packs page, which contain randomized player cards, or 2) Buy specific player cards from other users on the Marketplace.
How does the marketplace work?
The marketplace is a peer-to-peer trading platform where you can list your cards for sale and buy cards from other users. Set your own prices or buy instantly at listed prices. A 2.5% marketplace fee applies to all transactions.
Can I trade cards with other users directly?
Currently, all trades must go through the marketplace. This ensures fair pricing and secure transactions for all users.
What are Standard contests?
Standard contests are fantasy lineup contests where you select a certain number of player cards (typically 10-15) and earn fantasy points based on their real-world performance. The user with the most fantasy points wins!
What are Showdown contests?
Showdown contests give you a virtual budget (e.g., $25,000) to build a portfolio of player cards at their current market prices. Your portfolio value changes based on player performance during games. Highest portfolio value wins!
How are fantasy points calculated?
Fantasy points are calculated based on real-world player statistics using position-specific scoring formulas. Check out our Scoring Formulas page for complete details on how each stat is weighted.
When can I submit my lineup?
You can submit your lineup anytime before the contest start time. Once the first game begins, lineups are locked and cannot be changed.
What rarities are available?
Cards come in 5 rarities: Common, Uncommon, Rare, Epic, and Legendary. Higher rarity cards are more valuable and appear less frequently in packs.
What are the pack odds?
Pack odds vary by pack type. Most standard packs contain approximately 45% Common, 30% Uncommon, 15% Rare, 8% Epic, and 2% Legendary cards. Check individual pack descriptions for specific odds.
How do I check my portfolio value?
Visit the Portfolio page to see all your cards, their current market values, profit/loss, and overall portfolio statistics. You can filter by card type, rarity, and player status.
What happens to my cards when a player is injured?
Injured players remain in your portfolio but may decrease in value. You can still trade them on the marketplace, but they won't earn fantasy points in contests until they return to active status.
What payment methods do you accept?
We accept credit cards, debit cards, and other payment methods through our secure payment processor.
How do I withdraw my winnings?
Go to your Account Settings and select "Withdraw Funds". Minimum withdrawal is $20. Withdrawals typically process within 3-5 business days.
Are there any fees?
A 2.5% marketplace fee applies when you sell cards to other users. Contest entry fees and pack purchases have no additional fees beyond the stated price.
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. We'll send you a link to create a new password.
Can I change my username?
Username changes are currently not available. Please choose your username carefully when creating your account.
Is my data secure?
Yes! We use industry-standard encryption and security measures to protect your personal information and financial data. Read our Privacy Policy for more details.
Still need help?
Can't find what you're looking for? Our support team is here to help!